Terms & Conditions

Welcome to Shivaay Group. By accessing our website or making a reservation with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before proceeding.

1. General

These Terms & Conditions govern the use of our website and the services offered by Shivaay Group. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

2. Reservations & Bookings

All reservations are subject to availability and confirmation. A booking is considered confirmed only after full or partial payment (as applicable) has been successfully received and a confirmation message or email has been issued by the hotel. The hotel reserves the right to refuse or cancel any booking in case of incorrect information, suspected fraud, or violation of hotel policies.

3. Check-in & Check-out

• Check-in time: [e.g., 12:00 PM]
• Check-out time: [e.g., 11:00 AM]

Early check-in and late check-out are subject to availability and may attract additional charges. Guests must present a valid government-issued photo ID at the time of check-in. Local ID policies may apply as per applicable laws.

4. Room Occupancy

The maximum number of guests per room is strictly limited as per room category. Extra guests or bedding may incur additional charges. Children policies and extra bed charges, if any, are displayed at the time of booking.

5. Tariffs & Payments

Room rates are subject to change without prior notice. All applicable taxes, service charges, and fees will be added as per government regulations. Payments can be made via accepted online payment methods, credit/debit cards, or other modes specified on the website. Full payment may be required at the time of booking or upon arrival, depending on the rate plan.

6. Cancellation & Refund Policy

Cancellation and refund policies vary depending on the selected room type and rate plan. Details are provided during the booking process.

• Late cancellations or no-shows may result in partial or full charges.
• Refunds, if applicable, will be processed within a reasonable time to the original payment method.

7. Guest Conduct

Guests are expected to maintain respectful behavior and comply with hotel rules during their stay. The hotel reserves the right to ask any guest to vacate the premises without refund in case of misconduct, illegal activities, or disturbance to other guests.

8. Damage & Liability

Guests will be held responsible for any damage caused to hotel property during their stay. The cost of repairs or replacements will be charged accordingly. The hotel is not responsible for loss or theft of personal belongings. Guests are advised to use in-room safes or front desk lockers where available.

9. Amenities & Services

All hotel amenities and services are subject to availability and may be withdrawn or modified without prior notice due to maintenance, safety concerns, or operational reasons.

10. Website Use

The content on this website is for general information only. Unauthorized use, copying, or reproduction of website content is strictly prohibited.

11. Force Majeure

The hotel shall not be liable for failure to perform obligations due to events beyond its control, including natural disasters, government restrictions, strikes, or other unforeseen circumstances.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of the local courts.