Support & Assistance

At Shivaay Group, we are committed to providing prompt and reliable support to ensure a comfortable and hassle-free experience for our guests. If you require any assistance before, during, or after your stay, please refer to the information below.

How Can We Help You?

Our support team is available to assist you with the following:

• Room reservations and booking inquiries
• Check-in and check-out assistance
• Modification or cancellation of bookings
• Billing, payment, and invoice-related queries
• Special requests and amenities
• Lost and found assistance
• Feedback, suggestions, or complaints

Contact Support

You may reach us through any of the following channels: Phone: +91 8829904851, +91 7649904851 Email: groupshivaay@gmail.com WhatsApp: +91 8829904851 Our team strives to respond to all inquiries as quickly as possible.

Support Hours

Customer Support Availability: [24/7 or Specific Timings, e.g., 9:00 AM – 9:00 PM]

Emergency Assistance

For urgent matters during your stay, please contact the Front Desk directly or use the in-room telephone for immediate support.

Booking & Payment Support

If you experience any issues while making a reservation or completing a payment on our website, please contact our support team with the following details:

• Booking reference number (if available)
• Registered email or phone number
• Description of the issue

Feedback & Complaints

We value your feedback as it helps us improve our services. If you have any concerns or suggestions, please write to us at groupshivaay@gmail.com. All feedback is reviewed seriously and handled with confidentiality.

Response Time

• General inquiries: Within 24 hours
• Booking-related issues: Within 12 hours
• Urgent matters: Immediate assistance (subject to availability)

Location & Directions

For directions or travel assistance, please contact our support team or visit the Contact Us page on our website.