Privacy Policy
At
Shivaay Group, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, government-issued ID details (where required), and billing information.
- Booking Information: Reservation details, check-in/check-out dates, room preferences, and special requests.
- Payment Information: Payment method details processed securely through third-party payment gateways. We do not store card details.
- Technical Information: IP address, browser type, device information, and website usage data through cookies and analytics tools.
2. How We Use Your Information
Your information is used to:
- Process and confirm hotel reservations
- Provide customer support and guest services
- Communicate booking confirmations, updates, and offers
- Improve website functionality and user experience
- Comply with legal and regulatory requirements
3. Cookies & Tracking Technologies
Our website may use cookies to enhance user experience, analyze traffic, and personalize content. You may disable cookies in your browser settings; however, some website features may not function properly.
4. Information Sharing & Disclosure
We do not sell or rent your personal information. Your data may be shared only with:
- Trusted service providers (payment gateways, booking platforms)
- Legal or regulatory authorities when required by law
- Business partners strictly for service fulfillment purposes
All third parties are required to maintain confidentiality and data security.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we strive to protect your data, no online transmission is completely secure.
6. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
7. Guest Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data, subject to legal requirements
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
9. Children’s Privacy
Our services are not directed toward children under the age of 18. We do not knowingly collect personal data from minors.
10. Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.
